Refund Policy

At the company, our goal is providing you with healthy, vibrant indoor plants and valuable care resources. This Refund and Return Policy outlines the conditions under which you may return products purchased from our online store and receive a refund. We want you to be completely satisfied with your botanical acquisitions.

1. General Policy

We accept returns for eligible items within 14 days of the delivery date, provided they meet our specified conditions. To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. Please note that live plants are delicate and require specific handling, so we encourage you to inspect them immediately upon arrival. We reserve the right to refuse a refund if the item shows signs of damage not attributed to transit or inherent defects.

2. Eligible Items & Conditions

Most non-perishable items, such as pots, tools, and certain accessories, are eligible for return if they are unused, in their original packaging, and accompanied by the original receipt or proof of purchase. For live plants, eligibility for return is primarily based on damage sustained during shipping or significant health issues evident upon immediate inspection after delivery. It is essential to document any issues with photographs within 24 hours of receiving your plant to support your return claim. Items not meeting these criteria may not be accepted for return or may incur a restocking fee.

3. Non-Refundable Items

Certain types of items are exempt from being returned. These include digital products such as downloadable care guides or e-books, gift cards, and any items marked as 'final sale' at the time of purchase. Beyond that, perishable goods that have been handled improperly after delivery or live plants that show signs of neglect post-receipt are generally non-refundable.

4. How to Request a Refund

To initiate a return and request a refund, please contact our customer support team within the specified return window. You will need to provide your order number, a detailed explanation of the reason for your return, and any supporting photographs for damaged items. Our team will then provide you with instructions on how to return your item, including the shipping address if applicable. Please do not send your item back to the manufacturer without first contacting us.

5. Processing Time

Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Please note that it may take some additional time for your bank or credit card company to post the refund to your account.

6. Exchanges & Replacements

We only replace items if they are defective or damaged upon arrival. If you receive a damaged or defective live plant or product, please contact us immediately with photographic evidence, and we will arrange for a replacement to be shipped to you at no additional cost. For other non-perishable items, if you need to exchange it for the same item, send us an email and we will guide you through the process.

7. Contact & Disputes

If you have any questions about our refund policy or believe your issue has not been satisfactorily resolved, please do not hesitate to contact our customer service team. We aim to ensuring your satisfaction and will work diligently to address any concerns you may have regarding your purchases. Your feedback helps us improve our service and ensure a growing experience for all plant enthusiasts.

Contact Us

Email: support@greenhaven.digital

Address: 5 Park Dr, Brooklyn, NY 11208